Refund policy

RETURNS & REFUNDS

At DANICHE, every fragrance is carefully inspected and securely packed before dispatch. We want every order to reach you in perfect condition and will always assist in the unlikely event that something goes wrong.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, leaking, defective, or you receive an incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide your order number along with clear photographs and/or an unboxing video showing the product, packaging and the issue.

Once the request has been reviewed and approved, DANICHE will arrange an appropriate replacement or refund at no additional cost to you.

Returns & Exchanges

Fragrance is a personal-use product and its experience can vary from person to person. For reasons of hygiene, product integrity and quality assurance, we are unable to accept returns or exchanges based on personal fragrance preference, including if you simply do not like the scent after purchase.

Products that have been opened, used, sprayed, altered, or had their original seal removed are not eligible for return or exchange, except in the case of a verified defect.

We encourage you to review the fragrance description and olfactory notes carefully before placing your order.

Order Errors

Please review your fragrance selection and delivery information carefully before completing your purchase.

If you believe you have made an error after placing an order, contact us as soon as possible. We will do our best to assist you before the order is processed or dispatched, but changes cannot be guaranteed.

Cancellations

Orders may be cancelled if the cancellation request is received before the order has been processed or dispatched.

Once an order has been dispatched, it cannot be cancelled.

Refunds

Where a refund has been approved, it will be issued to the original payment method.

Please allow the applicable processing time for your bank, card issuer or payment provider to reflect the refund in your account.

Original shipping charges are generally non-refundable unless the refund results from an incorrect, damaged or defective product supplied by DANICHE.

Return Authorization

Please do not return any product without first contacting DANICHE and receiving confirmation from our Customer Care team. Unauthorized returns may not be accepted.